Handling Payments and Invoices

Handling Payments and Invoices

Metricgram integrates with Stripe to provide a complete payment management experience for your monetized Telegram groups.

Viewing Payments

All payments appear in two places:

• Metricgram dashboard -- go to Monetization > Payments for a quick overview
• Stripe dashboard -- for full transaction details, refunds, and disputes

Payment Information

For each payment you can see:

• Amount and currency
• Payment date
• Subscriber name and email
• Payment status -- succeeded, pending, failed, or refunded
• Associated subscription plan

Invoices

Stripe automatically generates invoices for each payment. Subscribers receive invoices via email. You can also:

• Access invoices through the Stripe dashboard
• Customize invoice branding and details in your Stripe settings
• Download invoices as PDF for your records

Refunds

To issue a refund:

1. Go to your Stripe dashboard.
2. Find the payment in question.
3. Click "Refund" and choose full or partial refund.
4. The subscriber will be notified automatically.

Note: Refunds in Stripe do not automatically remove the member from the Telegram group. You may need to handle access removal separately.

Tips

• Set up Stripe email notifications to stay informed about payments in real time.
• Review your payment analytics monthly to track revenue trends.
• Keep your Stripe account details up to date to avoid payout delays.