Troubleshooting
How to Contact Support
How to Contact Support
If you cannot find the answer to your question in this Help Center, our support team is ready to assist you.
Support Ticket (Recommended)
The fastest way to get help:
- Log in to your Metricgram account.
- Click the "Help" or "Support" button in the dashboard.
- Select "Create Support Ticket".
- Describe your issue in detail and submit.
- You will receive a response via email, typically within 24 hours.
Email Support
You can also email us directly at support@metricgram.com. Include:
- Your account email
- The group name related to your issue
- A clear description of the problem
- Screenshots if applicable
Telegram Support
Reach out via Telegram for quick questions:
- Support chat: @MetricgramSupport
- Admin contact: @MetricgramAdmin
What to Include in Your Request
To help us resolve your issue quickly, always provide:
- What you expected to happen
- What actually happened
- Steps to reproduce the issue
- Browser and device you are using
- Screenshots or screen recordings if possible
Response Times
- Support tickets: within 24 hours (business days)
- Email: within 24-48 hours
- Telegram: best effort, typically within a few hours during business hours
We are committed to helping you get the most out of Metricgram. Do not hesitate to reach out!