Bot Not Responding

Bot Not Responding

If the Metricgram bot is not responding to commands or triggers in your Telegram group, follow these troubleshooting steps.

Step 1: Check Bot Status

• Go to your Metricgram dashboard and check the bot status indicator for your group.
• A green status means the bot is connected and working.
• A red or yellow status indicates a connection issue.

Step 2: Verify Bot Permissions

Open your Telegram group settings and confirm the bot:

• Is listed as an administrator
• Has permissions to read messages, send messages, and delete messages
• Has privacy mode disabled

Step 3: Restart the Connection

1. Remove the bot from the Telegram group.
2. Wait 30 seconds.
3. Re-add the bot as an administrator.
4. Send a test message in the group.
5. Check the Metricgram dashboard to see if the group reconnects.

Step 4: Check for Telegram Outages

Occasionally, Telegram itself may experience downtime. Check Telegram's status or their official announcement channels for any known issues.

Step 5: Custom Bot Token

If you are using a custom bot:

• Verify the bot token has not been revoked in BotFather.
• Try regenerating the token with /token in BotFather and updating it in Metricgram.

Still Not Working?

If none of these steps resolve the issue, contact our support team with:

• Your group name and group ID (found in group settings)
• A description of the issue
• Screenshots of bot permissions if possible