Creating Automatic Replies

Creating Automatic Replies

Automatic replies respond when a group message matches a keyword or phrase you choose. Each reply belongs to the selected group, so check the group selector before creating or editing one.

Setting Up an Automatic Reply

1. Open Messaging > Automatic Replies in the dashboard.
2. Click "Create Reply".
3. Define the keyword or phrase that activates the response.
4. Write the response message that the bot should send.
5. Choose where the reply is sent: same topic, general channel, a specific topic, or privately to the admin.
6. Enable useful options, such as replying to the triggering message or ignoring admin messages.
7. Save the reply.

Choose how the keyword matches

Select a match mode to control how broadly the text is detected. Matching ignores capitalization and accents.

• Word or phrase in the same order looks for the keyword text in that order with no other words between. For example, weekly report matches “Can I get a weekly report?” but not “report every week.” Phrase matching can also find text inside a longer word, so avoid very short phrases such as plan if plans should not trigger the reply.
• All words in any order requires every space-separated keyword, but allows other words between them. weekly report matches both “weekly report” and “report about weekly activity.”
• Any of the words triggers when at least one space-separated keyword appears. Use this only when each word should lead to the same answer.

The word-based modes match whole words. For a single whole-word term, choose All words in any order and enter that term.

Advanced Options

• Nested reply -- the bot replies directly to the triggering message instead of sending a standalone message
• Ignore admins -- admin messages do not trigger this automatic reply
• Send to admin -- the response is sent privately to the group admin

Use Cases

• FAQ automation -- keyword: "pricing" -> response with pricing details
• Rule reminders -- keyword: certain prohibited words -> response with a rules reminder
• Resource sharing -- keyword: "guide" -> response with a link to your guide

Plan Limits

The number of auto-reply triggers you can create per group depends on your plan:

Tips

• Start with 5-10 automatic replies for the most frequently asked questions in your group.
• Review automatic reply activity regularly to refine phrases and responses.
• Use specific keywords to avoid triggering replies too broadly.